Let’s help get it sorted.
If an item arrives damaged, faulty or different from what you ordered, contact us through our contact form with your order number, a description of the issue and photographs where useful.
Before sending anything back
Contact us first so we can provide the correct return instructions and address. Please keep your order details and packaging while we review the issue. Do not send parcels to an address printed on supplier packaging without checking with us.
Changed your mind?
Contact us before returning an unused item so we can confirm whether a change-of-mind return is available and any applicable conditions. Please do not assume a used pet product can be returned for change of mind.
This page does not limit your rights under Australian Consumer Law.